About memy stats
Information About me
Highly motivated and talented aspiring DevOps Engineer with a strong educational background and 4 years of experience in technical and infrastructure support. Skilled in troubleshooting complex technical issues and providing efficient solutions to enhance system performance and user satisfaction. With a passion for continuous improvement, I'm dedicated to implementing DevOps best practices to optimize scalability, stability, and security in software systems. Seeking an opportunity to leverage my knowledge, experience, and problem-solving skills to drive innovation in the field of DevOps engineering.
10+
Projects
Completed in DevOps
4+
Years of experience in IT Support
5000+
Tickets Resolved for End Users
40+
Servers Maintained as a Administrator
My Skills
AWS
Azure
DOCKER
Kubernates
Jenkins
Linux
Windows
MAC
Git
GitHub
Bash
Pyhton
Ansible
Terraform
grafana
prometheus
jira
servicenow
VMware
Storage Server
Fortinet Firewall
Cisco Switches & Routers
Server Maintanence
Desktop Support
Symantec Backup exec
Hashicorp Packer
Vagrant
nginx
Apache Tomcat
Maven
Sonarqube
Nexus Repo
My Timeline
Sep 2021 - present
Senior Customer Support Engineer - CMS IT Services, Bangalore.
Boosted internal network speed and reliability by connecting Cisco switches via a fiber optic cable, achieving 50% higher bandwidth and minimizing latency.
Implemented custom OS images for quick installation, reducing deployment time by 2x faster and streamlining network expansion.
Provided efficient technical support for VPN, desktop, laptop, Microsoft products, and application issues, demonstrating diverse technical knowledge and strong customer service skills.
Increased self-service ticket resolution rate by 20% through clear SOP documentation and knowledge base updates.
Streamlined onboarding process for new users by creating and managing AD and application profiles.
Reduced application downtime by 24% with proactive 24/7 support and resolution of P1 and P2 priority issues.
July 2020 - Apr 2021
Syatem Administrator - IDM Private Limited, Erode.
Managed VMware environment, providing support for VSphere, and ESXi hosts.
Implemented a new NAS, automated backup system for production servers and Databases, enhancing data security and reducing manual workload by 60%.
Deployed new Active Directory replication server, ensuring fault tolerance and continuous availability for user authentication and system access.
Spearheaded the installation of a new Airtel fiber network connection and Implemented a load balancer within the firewall to distribute traffic efficiently, leading to a 40% increase in network bandwidth, improved application performance and responsiveness.
Installed and configured 10+ production servers for dyeing machine automation, automating key processes and reducing manual labor by 30%..
May 2019 - June 2020
Desktop Support Engineer - Aeon Systems India Private Limited, Coimbatore.
Migrated 500+ users from Windows 7 to Windows 10, minimizing disruptions and ensuring a smooth transition.
Closed 95% of trouble tickets on the first call without escalation.
Skilled at installing, configuring, and updating desktops and laptops with advances in technology.
Complete responsible for around 1200 Desktops and 150 Laptops.
2015 - 2018
BSc Information Technology - Madurai Kamarajar University
CGPA : 7.3
2014 - 2015
Higher Secondary School - ITO Higher Secondary School, Ayakudi.
Percentage : 60%
2012 - 2013
Secondary School - ITO Higher Secondary School, Ayakudi.
Percentage : 81%
My PortfolioMy Work
Here are some of my work in DevOps projects where I used a variety of tools.
My BlogsMy Blogs
Create Kubernetes Cluster In Aws Using Kops
Kops (Kubernetes Operations) is a powerful tool that simplifies the process of creating and managing Kubernetes clusters on Amazon Web Services (AWS). In this blog, we will walk you through the step-by-step process of creating a Kubernetes cluster on AWS using Kops.
Java Web Application - CI/CD End-to-End DevOps Project
In this blog explores a streamlined CI/CD pipeline for a Java web app on Kubernetes. From code push to image creation and automated deployment with Argo CD, we'll cover it all – build, scan, package, deploy! Get ready for smoother, faster, happier deployments.
Automating AWS 3 Tier Architecture deploying with Terraform and Jenkins
Ditching the clicks! This project leverages Terraform's IaC magic to build a scalable 3-tier architecture on AWS. Say goodbye to inconsistent deployments and hello to reusable code, saving you time and effort. Buckle up as we navigate VPCs, EC2s, ELBs, and more to create a robust and adaptable infrastructure with Terraform!
Contact MeContact
Contact me here
Thank you for visiting my portfolio! If you have any inquiries, collaboration proposals, or just want to connect, feel free to reach out. I'm always open to new opportunities and exciting projects.
: Bangalore, India.
: s.sivaprakashdgl@gmail.com
: BSc Information Technology
: +91 9092801015
: English, Tamil